UJET Appoints Ian Peters-Campbell as Chief Technology Officer, Advancing AI Leadership in Customer Experience
UJET, a leader in AI-powered contact center solutions, today announced the appointment of Ian Peters-Campbell as Chief Technology Officer (CTO). Peters-Campbell is tasked with leading the development of new global engineering hubs to attract top talent, advancing AI integration across UJET’s product roadmap, and implementing automation to increase the engineering team's efficiency and agility.
67% of Retailers Haven’t Digitized Customer Service for Mobile Phone Era, New UJET Report Finds
UJET, a leading provider of AI-powered cloud contact center solutions, today released new research that shows mobile-friendly customer experiences (CX) (46%) now rank higher than AI-driven support (36%), empathetic human agent interactions (32%), and even shorter wait times (20%) in shaping consumer buying behavior.
60% of Contact Center AI Deployments Are Low Maturity, According to New UJET Research
Sixty percent of artificial intelligence (AI) deployments in the contact center are low maturity, according to a new AI Maturity Benchmark Report by UJET, a leading provider of AI-powered cloud contact center solutions. The data – which found low maturity deployments do not drive business value or solve customers’ problems – provides insight into why many organizations struggle to unlock results in their AI journeys.
UJET Strengthens Channel Focus with Exclusive TSD Partnership Model, Appoints Industry Veterans to Drive AI-Powered Contact Center Transformation
UJET, a leading provider of AI-powered cloud contact center solutions, today announced an exclusive partnership model with its Technology Services Distributors (TSDs) - Intelisys, Avant, and Telarus. This represents a significant investment in the channel and UJET’s confidence in the power of these partnerships to drive growth amidst the rapidly evolving landscape of customer experience (CX).
Outdoorsy Renews Commitment to Power its Growing Customer Service Operations with Flexible Cloud Solutions from UJET
UJET, Inc., the world’s most advanced contact center platform, today announced Outdoorsy selected UJET as the foundation of its customer service operations. Outdoorsy is the most trusted on-demand RV rental and outdoor travel marketplace on the planet. Built on outstanding service and quick response, Outdoorsy needed a contact center solution to match its stellar reputation, keep up with its rapid growth, and provide the data insights it needed to stay ahead of shifting consumer trends. Outdoorsy chose UJET for its ease of use, quick scalability, and the reliability of its cloud platform, backed by the 100% uptime guarantee of CX Intercloud.
GNC Deepens Strong Vendor Roster with Selection of UJET Cloud Contact Center
UJET, Inc., the world’s most advanced contact center platform, today announced its partnership with leading global health and wellness company GNC to utilize its Contact Center as a Service (CCaaS) platform as the backbone of its omnichannel, consumer-centric operations. By moving to UJET cloud solutions, GNC will be able to leverage a dependable and scalable support solution through an easy-to-use platform. This resource also offers GNC added cloud flexibility to leverage the latest innovations and integrate with best-of-breed customer experience tools.
AVANT and UJET Announce Strategic Partnership to Deploy Next Generation of Customer Experience
AVANT, a platform for IT decision-making and the nation’s premier distributor for next generation technology, and UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, today announced a new strategic partnership. The partnership brings together UJET’s ultra-modern enterprise cloud-based contact center with AVANT’s best-in-class ecosystem of Trusted Advisors™, providing clients with an all-in-one solution to build customer satisfaction, brand loyalty, and long-term value through a secure, scalable and reliable implementation model.
