Relatient Voice AI Deflects More Than 60% of Routine Appointment Scheduling Calls
New customer data from Relatient, the leading patient scheduling platform, has uncovered that its Voice AI product answered 62% of inbound calls, 72% of which were either autonomously handled or intelligently escalated within the organizations.
New Data Indicates Industry-wide Surge in Patient Self-Scheduling Adoption
Relatient, the leading patient scheduling platform, reports a year-over-year increase in the adoption of intelligent self-scheduling tools among healthcare organizations of all sizes. Relatient’s self-scheduling tool, Dash Self, has seen a 53% YoY increase in implementations across healthcare organizations, while the tool facilitated 30% more patient-booked appointments in 2024, compared to the previous year.
Relatient’s Private Equity-Affiliated Clients See 11% Growth in Their First Year
A data analysis from Relatient, the leading patient scheduling platform, finds private equity-affiliated healthcare organizations that use Relatient’s intelligent patient access solutions achieve an 11% increase in appointment availability, on average, within the first year of implementation. Relatient’s solutions support these organizations’ operational growth, providing tools like rules-based patient scheduling to help increase new patient acquisition and reduce scheduling errors.
Relatient Launches New Dash Platform at HIMSS22
Relatient, the leading SaaS-based patient engagement company, today announces its new Dash® platform, an advanced digital patient scheduling and communication system built on best-in-class technology for hospitals and health systems.
