Articles from Hiya

MasOrange, the leading operator by customer volume in Spain, today announces a partnership with Hiya, a global leader in caller identity and voice security, to roll out its new advanced call-protection service, “Llamada Visible.”

Hiya, a global leader in voice intelligence services, today announced the launch of Caller Reputation, the industry’s first caller report card. In cooperation with AT&T, and in service of a healthier voice ecosystem, Hiya is making spam label status available to all businesses at no cost.

Hiya, the global leader in voice intelligence, today announced the extension of its strategic partnership with Samsung through 2028. Hiya will continue to power Samsung Smart Call, helping stop spam and fraud calls, and deliver Hiya Connect, enabling businesses to reach more customers on hundreds of millions of Samsung devices globally.

Hiya, the global leader in AI-powered voice intelligence, has released its Q4 2024 Global Call Threat Report, a comprehensive study of global call fraud. The key finding: Deepfake scams are on the rise and among the most financially devastating fraud calls. In the U.S., the average reported loss per victim of fraud calls is $539. However, AI-generated deepfake fraud calls result in far greater financial damage, with more victims reporting losses exceeding $6,000 than those affected by traditional phone scams.

Telenor Norway has announced a nationwide rollout of its advanced call protection service, Nummervarsel. The new service, powered by Hiya’s Adaptive AI, is delivered in collaboration to provide all subscribers with a safer and more secure calling experience.

Hiya, the global leader in voice intelligence services, has introduced Hiya AI Phone, an AI call assistant mobile app. Designed for busy professionals, Hiya AI Phone acts like a personal assistant, saving time by screening unwanted phone calls, safeguarding against phone scams, and taking notes during calls to ensure seamless follow-up.

Hiya, the leading voice intelligence platform, reveals that it flagged more than 9.7 billion calls as suspected spam in Q3. The prevalence of spam calls means that Hiya flags more than 105 million suspected nuisance calls worldwide every day.

Hiya, the global leader in voice intelligence, is thrilled to announce its outstanding recognition in the Fall 2024 G2 Reports. Hiya received 14 G2 badges and has been recognized for exceptional performance across two key categories—VoIP and Contact Center Quality Assurance. Featuring in 36 G2 reports, Hiya secured high-performer badges in both global and regional reports for the Americas, EMEA, Europe, and the United Kingdom.

Hiya, the leading Voice Intelligence Platform provider, has launched the Deepfake Voice Detector. The free-to-download Google Chrome browser extension helps users identify video and audio deepfakes by analyzing the person’s voice in the content.

Hiya, the global leader in voice security, has published H1 2024 Global Call Threat Report, which explores the volume, frequency and type of phone spam and fraud across major global markets between January and June of 2024.

Hiya, the leader in global voice security services, has acquired Loccus.ai, the industry leader in deepfake detection solutions. Loccus.ai identifies AI-generated voice in real time, setting the industry benchmark for detection accuracy.

Hiya, the global leader in voice security, announced today that it has been named a Leader in the Summer 2024 GridⓇ Report for VoIP by G2, the world’s largest and most trusted B2B software marketplace, for its branded calling solution Hiya Connect. The company was also recognized as a High Performer in G2’s Summer 2024 Grid Report for Contact Center Quality Assurance.

Hiya, the leader in voice security and identity, announced today that the company’s branded caller ID solution, Hiya Connect, has ranked as a High Performer in G2’s Spring 2024 GridⓇ Report for VoIP Providers. Additionally, Hiya received the highest ranking for Ease of Setup on the Mid-Market Grid for VoIP Providers and ranked third for Ease of Setup on the overall Grid for VoIP Providers.

Hiya, the global leader in voice security, has published its 2024 State of the Call report, a global study of the trends shaping the voice calling industry. A key takeaway from the report is that while consumers and businesses continue to prioritize voice calls, phone fraud and spam are on the rise – and phone users are paying for it.

Hiya, the global leader in voice security, announces Hiya Registration, a free solution for businesses which ensures that customer-friendly calls — which respect both consumer preferences and applicable laws — are delivered without spam or nuisance labeling or blocking on mobile networks across the globe. Hiya Registration is part of the new Hiya Business Suite, a collection of voice performance and security solutions for businesses of any size.

Please replace the release issued January 31, 2024 09:00 AM ET with the corrected Hiya boilerplate.

Hiya, the global leader in voice security, has completed its latest study on phone spam and fraud around the world. Published today, Hiya’s Q4 2023 Global Call Threat Report found that spammers and scammers across the globe were busy during the holiday season, bombarding consumers with unwanted calls and impersonating legitimate businesses. Scams related to package deliveries were especially popular from October to December, as were calls impersonating Amazon and other major retailers.

Hiya, the leader in voice security and identity, announced today that the company’s branded caller ID solution, Hiya Connect, has ranked in G2’s Winter 2024 GridⓇ Report for VoIP Providers.

Hiya, the leader in voice security, has completed its latest study on phone spam and fraud, and the results highlight a pair of disturbing trends with dangerous implications for consumers worldwide.

Hiya, the leading voice security company, today announced a new agreement with Liberty Latin America to provide the industry’s leading call protection service, Hiya Protect, to all eligible Liberty Latin America mobile subscribers in Puerto Rico and the U.S. Virgin Islands.

At its State of the Call Summit today, Hiya, the leader in voice security, announced the results of its latest study on phone fraud and spam. The big takeaway is that one-fourth of all unknown phone calls analyzed by Hiya were unwanted, and the average mobile phone user received approximately 14 spam calls per month.

Hiya, the leader in voice security, has announced its annual State of the Call Summit will take place Thursday, October 5th at the Marriott Marquis hotel in New York City, and focus on how telecom providers and other companies can reduce phone spam and fraud, and restore consumer confidence in voice calls.

Phone fraud on a country-by-country basis reached new heights in Q2, according to the Q2 2023 Global Call Threat Report published today by Hiya, the leader in voice security. Some scams monitored by Hiya took a “shotgun” approach, blasting thousands of robocalls aimed at unsuspecting Amazon users, while others were narrowly targeted at immigrants or the elderly.

Hiya, the leading Voice Security Platform, announces a strategic partnership with BBSS Corporation, a subsidiary of SoftBank Corp.-owned SB C&S Corp. In collaboration with SB Telecom America, a subsidiary of SoftBank Corp., BBSS will support the distribution of the Hiya Protect call security solution to mobile carrier customers worldwide.

Hiya has published its Q1 2023 Global Call Threat Report, providing this year’s first look into the volume and rate of phone spam and fraud in major global markets. In Q1, 24.9% of all unknown calls observed by Hiya were flagged as spam and fraud on average – equating to 6.7 billion instances worldwide across its network and more than 73.6 million per day.

Hiya, the leading Voice Security Platform, today has announced its annual study on the use of the voice call by businesses and consumers worldwide. Including input from thousands of consumers and companies, as well as network carriers, and taking into account data from over 243 billion phone calls, the 2023 State of the Call report from Hiya is the most comprehensive telecom industry report of its kind.

Hiya, the leading voice security company, announced today Enterprise Caller Scoring, a new feature of Hiya Protect which stops number rotation from being an effective practice for legitimate companies to avoid spam labeling. Hiya’s Enterprise Caller Scoring improves voice network security by accurately assessing the reputation of a caller, regardless of the phone numbers they use.

Hiya, the leading voice security company, has published its Q4 2022 Global Call Threat Report, a comprehensive study that measured the volume, frequency and type of phone fraud and spam between October and December. A key takeaway is that spam and fraud are rising, with scammers preying on the most financially vulnerable consumers.

Hiya, the leading voice security platform, today announced Personal AI, a powerful new capability for protecting users from being defrauded and annoyed by spam calls, is now live on the Hiya network. Personal AI augments Hiya Protect to be nearly twice as effective as other call protection solutions against the constantly-evolving tactics used by phone spam and fraudsters.

Hiya, the leading call performance management cloud, today announced a new partnership with Ericsson (NASDAQ: ERIC) to provide network-based call protection to wireless carriers globally. The new offering, named Call Qualification, is a spam and fraud call protection service powered by Hiya Protect that is immediately available to all wireless carriers using the Ericsson IP Multimedia Subsystem (IMS).

Hiya, the leading call performance management cloud, today announced it is partnering with Pepephone, a MasMovil Group company, to protect customers from spam and fraud calls in Spain. Hiya’s call protection service will be integrated into Pepephone’s mobile app “Pepeescudo” and will allow customers to “shield” themselves from nuisance calls by identifying spam calls and blocking possible fraud calls on smartphones.

Hiya, the leading call performance management cloud, today announced the availability of Branded Call Intelligence, a full suite of call delivery and performance analytics for making data-driven decisions that narrow the enterprise voice performance gap. Branded Call Intelligence is part of Hiya Connect, Hiya’s SaaS-based secure branded caller ID solution.

Hiya, the leading call performance management cloud, today announced that it has received ISO 27001:2013 certification for its Information Security Management System (ISMS), further demonstrating the company’s commitment to following global best practices when it comes to securing and protecting corporate data.

Hiya, the leading call performance management cloud, today announced it is partnering with Gabb Wireless, the leader in providing safe tech for kids, to protect them from spam and fraud calls in the United States. Hiya’s call protection service has been integrated into Gabb Guard and is available to Gabb customers today.

Hiya, the leading call performance management cloud, has detected the newest scam call tactic, the ‘Eavesdropping Scam.’ The new scam aims to get users to call back by leaving vague voicemail messages where an unknown voice is heard talking about the potential victim. If the victim calls back, the scammers attempt to steal personal information or money by offering fraudulent tax relief services. Hiya’s Adaptive AI successfully detected this new tactic and was able to shut down the initial operation within 24 hours by working with a third-party service provider.

Hiya, the leading call performance management cloud, today announced the findings of The Total Economic Impact of Hiya Connect, a commissioned study conducted by Forrester Consulting on behalf of Hiya.

Hiya, the leading call performance management cloud, today announced the launch of Adaptive AI––a new capability of Hiya Protect that marks the industry’s first self-learning system that proactively hunts and shuts down illegal callers in real-time. Adaptive AI observes the patterns left by spammers in the network traffic and adapts in real-time to block them without the need for human retraining or historical data. This new capability is informed by live data streams from wireless carriers, smartphone devices, and apps, and enables Hiya Protect to detect 20% more spam calls than reactive number-based technologies currently on the market, even if spammers change their phone numbers, carriers, call paths, and more.

Hiya, the leading call performance management cloud, today announced it is ranked No. 306 on Deloitte’s 2021 Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America now in its 27th year.

Hiya, the leading call performance management cloud, today announced that Branded Call and Secure Call are available on Samsung smartphones and smartphones using Google’s Phone App worldwide. These new integrations with some of the most widely used smartphones globally increase Hiya’s network to over 200 million users, giving enterprise customers unparalleled reach and influence over their outbound calls while protecting consumers from telemarketing crime.

Hiya, the leading call performance management cloud, today announced Sarah Franklin, President and CMO at Salesforce, has joined its board of directors. Franklin has a strong history of bringing emerging technologies and trends to market, particularly with large enterprises, and is a long-time advocate for equality in the tech industry.