Articles from Glia

Nearly nine in 10 business leaders now say their contact centers, traditionally utilized solely as service endpoints, have become core to their strategic innovation, a new industry study has found. Published by Glia, the leader in AI-powered interactions for banking, the survey signals a pivotal elevation in the contact center’s value as AI unlocks the wealth of untapped intelligence contained in customer and member interactions for banks and credit unions.

Glia, the leader in unifying AI and human agents to automate and elevate customer interactions, today announced the appointment of Rei Kasai as Chief Product Officer (CPO). Rei will spearhead Glia’s next phase of innovation, focusing on scaling its platform across financial services.

Glia, the leader in unifying AI and human agents to automate and elevate customer interactions, today announced Interact 2025, its fourth annual industry conference, taking place Oct. 12-15 at Hilton San Diego Bayfront.

Glia, the leader in unifying AI and human agents to automate and elevate customer interactions, has been named to the AIFinTech100 list for 2025. Selected by a panel of industry experts and analysts, the annual list recognizes the world’s most innovative AI technology companies for financial services.

Glia, the leader in unified AI and human interactions, today announced Cortex AI Benchmarks, a new reporting dashboard that enables Glia customers to measure Customer AI and Agent AI performance metrics—and, importantly, how their performance compares to their peers. This innovation expands reporting capabilities within Glia’s AI customer interactions platform, providing organizations with actionable insights to navigate AI adoption effectively and efficiently.

Glia, the leader in customer interaction technology, today announced the expanded availability of its Unified Interaction Management (UIM) platform through a new mobile app integration with CU*Answers. A trusted credit union service organization (CUSO), CU*Answers is harnessing Glia’s ChannelLess® platform to enhance its It’s Me 247 mobile banking app used by credit unions nationwide.

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center’s best agents would respond to a customer request and uses the intelligence to automatically generate answers for their GVA—significantly advancing beyond industry-standard AI virtual assistants that rely solely on written documents.

Glia, the leader in customer interaction technology for high-trust sectors, today announced a strategic partnership with COCC, an industry-leading fintech provider, to redefine customer interactions within COCC’s digital banking platform. The partnership enables COCC to provide its community bank and credit union clients a transformed and frictionless customer experience through the power of unified interactions unlocked by Glia’s ChannelLess® platform — driving efficiency, loyalty, and revenue.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on the evolving challenges and opportunities facing today’s contact center teams across banking, credit unions, insurance and more.