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FICS Announces Leadership Succession Plan, Names New Co-Presidents

via Business Wire

-Shalecia Callaway and Aaron Lynch to Assume Co-President Roles as Susan Graham Transitions to Educational Leadership-

FICS® (Financial Industry Computer Systems, Inc.), a provider of loan origination software, residential servicing software, and commercial servicing software for the mortgage industry, today announced significant leadership changes as part of a strategic succession plan. Susan Graham, who has served as president for 18 years, will transition to a new role as Senior Vice President of Employee Education while maintaining her position on the company's board of directors. Shalecia Callaway and Aaron Lynch will assume the roles of Co-Presidents, effective January 1, 2026.

Graham has led FICS with integrity and professionalism throughout her tenure, guiding the company through significant industry changes and technological advancements. She will leverage her extensive knowledge and understanding of the mortgage industry in her new role to lead the employee education department.

"Susan's contributions to FICS over the past 18 years have been invaluable," said Dawn Gibbs, Chairman/CEO and Owner of FICS. "Her leadership has positioned our company for continued success, and while she is stepping down as president, we are fortunate that she will remain an integral part of our organization, focusing on employee education and serving on our board. Her expertise and institutional knowledge will be tremendous assets in developing our team members."

Callaway will serve as Co-President and Chief Operating Officer (COO), while Lynch will assume the role of Co-President and continue as Chief Technology Officer (CTO). The pair brings complementary strengths to their new leadership positions. Callaway has been with FICS for 22 years, most recently as Senior Vice President of System Support, while Lynch has served 19 years at FICS, most recently as Senior Vice President and CTO.

"Shalecia and Aaron represent the next generation of leadership at FICS," Gibbs continued. "Their combined experience, technical expertise, and strategic vision will drive our continued innovation and commitment to excellence in serving the mortgage industry. This leadership structure capitalizes on their unique talents and positions FICS for a strong future in an evolving market."

The appointments are part of a planned leadership succession strategy designed to ensure continuity and foster continued growth and innovation at FICS. All changes will take effect on January 1, 2026.

About FICS®

FICS® (Financial Industry Computer Systems, Inc.) is a leading mortgage software company specializing in flexible, cost-effective, in-house mortgage loan origination, residential mortgage servicing and commercial mortgage servicing software for mortgage lenders, housing agencies, banks, and credit unions. FICS’ software solutions provide customers the flexibility to choose an in-house or cloud hosting solution. The company also provides innovative document management, API, and web-based capabilities in its full suite of products. Visit www.fics.com for more information about our exceptional mortgage software solutions.

Shalecia Callaway and Aaron Lynch to Assume Co-President Roles as Susan Graham Transitions to Educational Leadership

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